Is it still valid? One reader had BA flights to Miami cancelled and accepted a voucher before getting a refund. He asks if his voucher would still be valid. BA says the voucher will not work as you accepted the cash after claiming under Section Our Czech Airlines Dubrovnik flights were cancelled last September.
Any advice? Also, Czech Airlines was recently declared bankrupt. Can you help? Another reader asks for help for claiming money back on two cancelled Air Europa flights to Cuba. Pictured is the country's capital, Havana. Sadly, you are in the same position as Jo Champion [above]. We have a Tui holiday to Tunisia on May 24, but flights are currently banned.
The massacre that occurred on Friday in the Tunisian resort of Sousse, has led most UK tour operators and airlines to offer a full refund or give holiday makers the chance to switch their booking to a different location if they are due to visit Tunisia in the near future.
Both Thomson and Thomas Cook, have cancelled all departures to Tunisia this week, however they will allow travellers booked to travel in July to change destination or cancel without incurring the usual penalties.
German holidaymakers travelling with the same company may cancel until 15 September without incurring any penalties. The Government also issued official advise late on Saturday night saying: official advice was: "Further terrorist attacks in Tunisia, including in tourist resorts, are possible.
However, the government has not put Tunisia on the holiday blacklist which would normally compel tour operators to evacuate any existing tourists in the area and not to send anyone else to the country until Government advice changes.
You can make a complaint to your travel agent by writing to them directly, you should follow the relevant complaints procedure which will be detailed in the terms and conditions of your booking. Getting compensation from a tour operator can be difficult but if you think you have a good claim, be persistent and they may agree to return your money. If this doesn't work, you may consider taking the tour operator to the small claims court, however this is normally used for breach of contract claims, not simply because you have been unfairly treated.
To find out if the company you booked with is a member of The Travel Association, you will find the ABTA logo and their membership number on your booking documents, or all members are listed on the ABTA website. You will be required to provide details of your complaint, your booking confirmation and any correspondence with the travel company before they will be able to help you. The tour operator t will be able to view your complaint in full, so it's important to be aware of what you are writing.
You will need to contact the company that booked your hotel such as Expedia or Booking. I am travelling later this year. Can I cancel and get a refund? Travel companies are refunding or offering alternative travel arrangements on any bookings up to 31 October — the end of the summer season.
If you are travelling between 1 November and 31 October the winter season or between 1 May and 31 October the next summer season you will need to contact your travel operator closer to your time of travel.
If I choose to take an alternative holiday with my tour operator rather than getting a refund, will I have to pay any extra? Yes, probably. Both TUI and Thomas Cook have said they are waiving the admin fees for any alternative holiday booked. However, you will have to pay any other extra cost of an alternative holiday.
If you booked this as part of a package you should be able to claim it back, but if you booked it separately you will need to contact the company you booked through and ask about its cancellation policy.
Is there any chance I can get my money back from these? Any of these not included in the cost of a holiday package will need to be dealt with separately. Check the cancellation terms with each relevant company and if no refund is available then contact them to discuss the situation. Many companies — especially the bigger ones — are expected to show some leniency under the current circumstances. But they are not obliged to.
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